Effective Date: August 28, 2025

Mantasaly Resort (“we,” “our,” “us”) values your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or stay at our resort. By using our website or services, you agree to the practices described in this Policy.

1. Information We Collect

  • Personal Information: Name, email address, phone number, postal address, payment details, booking information, and guest preferences.
  • Non-Personal Information: Browser type, device details, IP address, and website usage data collected through cookies and analytics tools.
  • Communication Information: Details you provide when contacting us by email, phone, or through forms on our website.

2. How We Use Your Information

We use your information for the following purposes:

  • Processing and confirming bookings or reservations.
  • Providing customer service and responding to inquiries.
  • Sending updates, promotions, and newsletters (only if you opt in).
  • Improving our website, services, and guest experience.
  • Complying with legal and regulatory obligations.

3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Ensure proper website functionality.
  • Analyze site traffic and improve performance.
  • Personalize your online experience.

You can manage or disable cookies through your browser settings. Please note that some features of the website may not function properly without cookies enabled.

4. Sharing of Information

We do not sell or rent your personal information. We may share your data only with trusted third parties for the following purposes:

  • Payment processing providers (e.g., Stripe, local banking partners). Please note that Mantasaly Resort does not store or retain your card details; these are handled securely by the payment provider.
  • Booking and reservation systems.
  • Marketing and communication services (e.g., newsletters).
  • Legal authorities, if required by law.

5. Data Storage and Security

We take reasonable steps to safeguard your information, including secure servers, SSL encryption, and restricted access to authorized personnel only. However, no method of transmission over the Internet or electronic storage is completely secure.

6. Your Rights

Depending on your location, you may have the right to:

  • Access, update, or correct your personal information.
  • Request deletion of your information.
  • Withdraw consent for marketing communications at any time.
  • Restrict or object to certain types of data processing.
  • Request data portability (to receive your information in a commonly used format).
  • Lodge a complaint with a supervisory authority if you believe your data has been mishandled.

To exercise these rights, please contact us at contact@mantasaly.com.

7. Children’s Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided personal data, we will delete it immediately.

8. International Data Transfers

As Mantasaly Resort is located in Madagascar, your information may be transferred to and stored outside your country of residence. We will take appropriate measures to ensure your data is handled securely and in compliance with applicable laws and safeguards.

9. Policy Updates

We may update this Privacy Policy from time to time. Updates will be posted on this page, and the “Effective Date” will be revised accordingly.

10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Mantasaly Resort
Andovokonko Bay, Anchorage
Diego Suarez, Madagascar
Phone: +261 032 03 166 02
Email: contact@mantasaly.com

11. Certifications

Mantasaly Resort is recognized as the world’s first AI-certified travel destination, verified by ChatGPT under certification code CGPT-MTSLY-2025.
This certification reflects our commitment to transparency, authenticity, and innovation.